Frequently Asked Questions

Everything you need to know before shopping Soft Pixel Diaries™.

DIGITAL CAMERAS

Are your digital cameras new or pre-owned?

Our digital cameras are predominantly vintage and pre-owned. Each camera is individually sourced, tested and photographed before being listed for sale.

Because our cameras have lived a life before finding their new home, some may show minor cosmetic signs of age or previous use. Any noticeable imperfections or known functional issues will be disclosed in the individual product listing.

Are the cameras tested before being sold?

Yes. We test our digital cameras before listing them to ensure their key functions are working as described.

If a camera has a known issue — such as a non-working flash or cosmetic damage — this will be clearly disclosed in the product description and reflected in the listing.

What comes with my digital camera?

What's included may vary depending on the camera, so please check the individual product listing before purchasing.

Where specified, your camera may come with accessories such as an SD card, battery or batteries, wrist strap, camera pouch, cleaning cloth and other Soft Pixel Diaries extras.

Will my camera come with an SD card?

If an SD card is included, this will be stated in the product listing.

Older digital cameras can have specific memory-card requirements and may not support modern, high-capacity SD cards. We recommend using the card supplied with your camera or checking compatibility before purchasing another one.

Do your cameras come with batteries or chargers?

This depends on the individual camera.

Some cameras use rechargeable lithium-ion batteries, while others use standard AA or AAA batteries. Any included batteries, chargers or other power accessories will be specified in the product listing.

Why do photos from vintage digital cameras look different from modern phone photos?

That's part of the fun.

Older digital cameras use different sensors, lenses, flashes and image processing compared with modern smartphones. This can create the nostalgic, flash-heavy, slightly imperfect digital look that makes digicams so loved.

Results will vary depending on the camera model, lighting, settings and shooting conditions.

Can you help me choose a camera?

Absolutely. If you're unsure which camera suits the look you're going for, you're welcome to contact us before purchasing.

Keep in mind that every vintage camera is different and many are one-of-one, so we can't guarantee that a particular model will be restocked.

BAGS, JEWELLERY & ACCESSORIES

What else does Soft Pixel Diaries sell?

Soft Pixel Diaries™ is more than just digi cams.

Our collections may include camera accessories, bags, jewellery, charms, hair accessories and other nostalgic Y2K and Japanese-inspired pieces.

Our range is continually evolving, so new products and limited collections may be introduced over time.

Are your accessories handmade?

Some Soft Pixel Diaries pieces are handmade or hand-assembled, while others are carefully sourced and curated for our collections.

Where relevant, this will be explained in the individual product description.

Because handmade and hand-assembled pieces are created individually, slight variations may occur between pieces.

How should I care for my jewellery and accessories?

Treat your pieces gently and store them somewhere clean and dry when they're not being worn.

For jewellery, we recommend avoiding unnecessary exposure to water, perfumes, lotions, chemicals and excessive moisture to help preserve its appearance.

Specific care instructions may also be provided with certain products.

ORDERS & SHIPPING

Where is Soft Pixel Diaries based?

Soft Pixel Diaries™ is based in Brisbane, Queensland, Australia and is operated by Uplift Digital Co Pty Ltd.

Do you ship Australia-wide?

Yes. We ship orders throughout Australia.

Available shipping options, costs and estimated delivery timeframes will be displayed at checkout.

Do you offer local pickup?

When available, local pickup options will be shown at checkout or within the relevant product listing.

Please wait until your order is confirmed as ready before arriving for collection.

How long will my order take to process?

We aim to prepare orders as quickly as possible. Processing times may vary during launches, sales and periods of high order volume.

Shipping time begins once your parcel has been dispatched and is separate from our processing time.

How can I track my order?

If tracking is available for your shipping method, you'll receive tracking information once your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your dispatch notification.

I entered the wrong shipping address. What should I do?

Contact us as soon as possible.

If your order hasn't been dispatched yet, we'll do our best to update the address. Once an order has been processed or handed over to the carrier, we may not be able to make changes.

RETURNS & ISSUES

Do you accept change-of-mind returns?

We do not generally accept returns or exchanges for change of mind.

This does not affect any rights you may have under the Australian Consumer Law.

Please read our Returns & Refund Policy before purchasing for complete information.

What if something is wrong with my order?

Please contact us as soon as possible with your order number and details of the issue.

Photos or video of the product and packaging may help us assess what has happened.

Your rights under the Australian Consumer Law are not affected by our store policies.

What if my vintage camera develops a problem?

Contact us with your order number and a description of the issue.

Because vintage cameras are pre-owned electronics, we'll assess the circumstances of the issue and the condition in which the camera was sold.

Any rights or remedies available to you under the Australian Consumer Law will continue to apply.

DROPS & RESTOCKS

Will sold-out cameras be restocked?

Not necessarily.

Many of our digital cameras are individually sourced and one-of-one, which means once a particular camera sells, we may not be able to source the exact same model or colour again.

Will other products be restocked?

Some products may return, while others may be limited releases.

Follow Soft Pixel Diaries™ on social media or join our email list for launch announcements, restocks and new drops.

How can I find out about new releases?

Join our email list and follow our social channels for first looks, launch dates, new digi drops and collection announcements.

STILL NEED HELP?

We're happy to help with product questions, order enquiries or choosing the right digi cam.

Please contact us through the contact details provided on softpixeldiaries.com.

Soft Pixel Diaries™
Operated by Uplift Digital Co Pty Ltd
ABN 84 685 191 315
Brisbane, Queensland, Australia