Introducing

How it works

Returns & Refund Policy

🌸 RETURNS & REFUNDS

At Soft Pixel Diaries, every vintage digital camera is individually sourced, thoroughly cleaned, fully tested, and quality-checked before dispatch.

Each camera undergoes a comprehensive functionality test including (where applicable):

• Power on/off
• LCD display
• Lens operation & zoom
• Photo capture
• Flash functionality
• Button responsiveness
• Memory card reading
• Battery compartment inspection

Every camera is also photographed and video recorded immediately prior to being securely packaged and dispatched. These records are retained as proof of the camera's condition before shipment.

As every camera is a genuine vintage electronic device, each piece is unique and naturally subject to age-related characteristics.

📦 ARRIVAL INSPECTION

Please inspect your order immediately upon delivery.

If you believe your item has arrived damaged, faulty, or not as described, you must contact us within 48 hours of confirmed delivery.

To help us investigate your claim fairly, we strongly recommend recording one continuous, unedited unboxing video beginning with the sealed parcel and continuing through to the camera's first power-on.

This provides the most reliable evidence of the camera's condition upon arrival and greatly assists with transit damage investigations.

Failure to provide an unboxing video does not automatically prevent a claim from being assessed, however it may limit our ability to determine when or how damage occurred.

📷 VINTAGE CAMERA DISCLAIMER

Soft Pixel Diaries specialises exclusively in authentic vintage digital cameras.

These cameras are typically between 15–20+ years old and are no longer manufactured.

Although every camera is thoroughly tested prior to dispatch, vintage electronics may experience age-related component failure over time that cannot always be predicted or prevented.

Minor cosmetic wear, light scratches, small imperfections and signs of previous use are considered normal for vintage items unless specifically stated otherwise in the listing.

⚠️ FAULTY ITEMS

If you believe your camera has developed a fault, please contact us within 48 hours of delivery.

We may request:

• Photos of the issue
• Video demonstrating the fault
• Sample exported images from the camera
• An unboxing video (if available)
• Any troubleshooting steps already attempted

If further assessment is required, the camera may need to be returned to Soft Pixel Diaries for inspection before a resolution can be determined.

🔍 INSPECTION PROCESS

All returned cameras undergo a full inspection and functionality assessment upon arrival.

Refunds, repairs, replacements or partial refunds will only be considered after inspection confirms the reported issue.

Claims may be declined where inspection indicates:

• accidental damage
• impact damage
• water or liquid damage
• sand or foreign object contamination
• misuse or improper charging
• unauthorised repairs or disassembly
• damage occurring after delivery

💌 CHANGE OF MIND

Due to the one-of-one nature of our curated cameras, we do not accept returns for change of mind.

Please review all photos and descriptions carefully before purchasing.

We're always happy to answer questions before you place your order.

📦 RETURN CONDITIONS

Where a return has been approved, the camera must be returned:

• with all original accessories included
• securely packaged
• in the same condition it was received
• without further damage

Items returned in a different condition may not qualify for a refund.

🚚 SHIPPING

Original shipping charges are non-refundable.

Where a return is approved because the item does not comply with the Australian Consumer Law, Soft Pixel Diaries will advise the appropriate return process.