Shipping Policy

Last updated: 12 August 2026

Soft Pixel Diaries™ is based in Brisbane, Queensland, Australia and is operated by Uplift Digital Co Pty Ltd (ABN 84 685 191 315).

This Shipping Policy applies to orders placed through softpixeldiaries.com.

ORDER PROCESSING

We aim to prepare and dispatch orders as quickly as possible.

Please allow approximately 1–3 business days for your order to be processed before dispatch.

During launches, collection drops, sales or other periods of high order volume, processing may take slightly longer.

Business days exclude weekends and Queensland public holidays.

SHIPPING WITHIN AUSTRALIA

We currently ship Australia-wide.

Available shipping methods and their applicable costs will be displayed at checkout.

Shipping costs may vary depending on the products in your order, parcel size, weight, destination and selected shipping method.

Estimated delivery times shown at checkout begin after your order has been dispatched and are separate from our processing time.

TRACKING

Where tracking is included with your selected shipping service, you will receive tracking information once your order has been dispatched.

Please allow time for the carrier's tracking system to register and update your parcel after dispatch.

Once your parcel is with the carrier, you can use the tracking information provided to follow its delivery progress.

DELIVERY TIMEFRAMES

Delivery timeframes provided by Soft Pixel Diaries™ or the shipping carrier are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays or other logistical disruptions.

If your order appears to be significantly delayed, please contact us and we can assist with investigating the shipment where appropriate.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realise that you have entered an incorrect address, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we will do our best to update the address.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Additional shipping costs may apply where an order is returned to us due to an incorrect or incomplete address supplied at checkout and needs to be sent again.

RETURNED TO SENDER

If a parcel is returned to Soft Pixel Diaries™ because it could not be delivered, we will contact you once it has been received back by us.

Depending on the circumstances, additional postage charges may apply if you would like the order to be shipped again.

This does not affect any rights you may have under the Australian Consumer Law.

LOST OR MISSING PARCELS

If your tracking information indicates that your parcel may be lost or has not progressed for an unusual period of time, please contact us.

We may need to lodge an enquiry or investigation with the relevant shipping carrier before determining the appropriate next steps.

Please note that carrier investigations can take time to complete.

Nothing in this policy limits any rights or remedies available to you under the Australian Consumer Law.

PARCEL MARKED AS DELIVERED

If your tracking information shows your parcel as delivered but you cannot locate it, we recommend first checking:

• around the delivery location and any safe-drop areas;

• with other members of your household;

• with neighbours where appropriate; and

• any delivery notifications or collection instructions provided by the carrier.

If you are still unable to locate your parcel, please contact us so the situation can be reviewed and, where appropriate, investigated with the carrier.

DAMAGED IN TRANSIT

If your order arrives damaged, please contact us as soon as reasonably possible after receiving your parcel.

Please retain the product and its original packaging and provide photographs or video showing the condition of the parcel and product where possible. This information can assist us when assessing the issue or lodging a claim with the shipping carrier.

Your rights under the Australian Consumer Law are not affected by this process.

LOCAL PICKUP

Local pickup may be available for selected orders in Brisbane, Queensland.

Where available, the pickup option and relevant instructions will be provided during checkout or following your order.

Please wait until you have received confirmation that your order is ready before arriving for collection.

INTERNATIONAL SHIPPING

Unless international shipping options are displayed at checkout, Soft Pixel Diaries™ currently ships within Australia only.

If international shipping becomes available, applicable shipping costs, estimated delivery timeframes and available destinations will be displayed at checkout.

International customers may be responsible for applicable customs duties, taxes or import charges imposed by their destination country.

MULTIPLE ITEMS & PACKAGES

Where possible, items purchased within the same order will be shipped together.

In some circumstances, an order may be dispatched in more than one parcel. If this occurs, you may receive separate tracking information for each shipment.

PRE-ORDERS

If a product is sold as a pre-order, its estimated dispatch timeframe will be stated on the product page.

If your order contains both pre-order and in-stock products, the entire order may be held until the pre-order item is ready for dispatch unless otherwise stated.

Any significant changes to an estimated pre-order dispatch timeframe will be communicated where appropriate.

QUESTIONS ABOUT YOUR DELIVERY

If you have any questions about shipping or an existing order, please contact us through the contact information provided on softpixeldiaries.com and include your order number where possible.

Soft Pixel Diaries™
Operated by Uplift Digital Co Pty Ltd
ABN 84 685 191 315
Brisbane, Queensland, Australia